Terms & Conditions of using Carob Mill Restaurants online ordering


The following Terms and Conditions apply when making an online order from Carob Mill Restaurants website www.carobmill-restaurants.com , for the payment of certain types of ordering services as made available by Carob Mill Restaurants Ltd, through the present website.


These Terms and Conditions constitute an agreement/contract between all the customers who proceed to an online ordering and Carob Mill Restaurants Ltd with Registration Number: ΗΕ123167 and registered office address at Georgiou Gennadiou 10, Agathangelos Court, 3rd floor, Office 303, 3041, Limassol, Cyprus.

The Customers shall read the Terms and Conditions carefully. If the Customers do not wish to be bound by these Terms and Conditions then they should not access and/or use the online ordering (hereinafter named “online ordering application”). Access and/or use of the online ordering application by the Customers shall be deemed to be their acceptance of these Terms and Conditions. If the Customers do not accept any of these Terms or Conditions, they must immediately discontinue their usage of the Carob Mill Restaurants online ordering services. Subject to the applicable laws in force, the Company may, in its discretion, from time to time amend or otherwise modify the Terms and Conditions. The Company recommends that the Customers carefully read, each time they order online, the Terms and Conditions as they may affect their rights.

By using the website and/or of any update and/or of any parts thereof and/or by pressing the acceptance button and/or by accepting in any way, tacitly or explicitly, of the website, you expressly and unconditionally accept all the Terms and Conditions of this website, including as they will be replaced or amended from time to time, and you undertake yourselves to fully and adequately respect them. If you do not wish to fully and adequately respect the Terms and Conditions of this website, including as they will be replaced or amended from time to time, do not use (any longer) the website and/or any update, as applicable.

The Clients may download one copy of the material contained in or displayed on the website and print off pages of the website for their own, non-commercial use, provided that:

They do not remove and/or alter any copyright or other notices contained in the material; and

Their use is for lawful purposes only. They cannot use and/or copy and/or alter and/or share the content of the website or any part of it for public or commercial purposes, without the prior consent of the Company.

 Copyright and Trademark Notices

Except as otherwise expressly stated herein, the copyright and all other intellectual property in the contents of the website (including, but not limited to, all design, text, sound recordings, images or links) are the property of the Company and/or respective third party proprietors. As such, they may not be reproduced, transmitted, published, performed, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyperlinked or otherwise used in whole or in part in any manner without the prior written consent of the Company and/or respective third party proprietors. All trademarks, service marks and logos used in the website are the property of the Company and/or the respective third party proprietors. No license or right is granted and your access to this website should not be construed as granting, by implication, estoppels or otherwise, any license or right to use any trademarks, service marks or logos appearing on the website without the prior written consent of the Company and/or the relevant third party proprietor thereof.

Online Payment Terms

  1. Purpose

The Customers may use the website for the purposes of making payments, provided that you do not:

In any way damage or disrupt the Services/Operation/Data of the website

Use website for any Unauthorized and/or Unlawful purpose.

  1. Warranties

The Customers warrant that:
They have the appropriate authority to validly accept these Terms and Conditions and they are able to and will meet their obligations in relation to these Terms and Conditions.
They are the rightful owner/s of the Credit/debit Card used in connection with payments and any kind of use of the website.
They will pay the Credit/debit Card issuer all charges incurred from the use of the website.
The information/details/data supplied by them are true and correct.

  1. Payment

The website support officer may contact you to confirm your Credit/debit Card details.
All charges are in Euro and inclusive of VAT (if any).
Part payments are not acceptable by the website.
It is the Customers responsibility to verify that all transaction information/details and other data they entered are correct. The Company as the owner of the above mentioned website shall have no liability for transactions which are incorrect as a result of inaccurate information or details or data entry in the course of the use of the services provided through the website and/or for loss of data or information or details caused by factors beyond the Company’s control. In case of incorrect data provided by any of the Customers, they may contact the Company’s support officer and after determining whether it is possible, the Company will make every effort to settle the case.
Once a payment has been made, it can be cancelled, provided that the Customer informs the support team of Carob Mill Restaurants by calling 25820430, within three (3) minutes from the time the payment was made. Then, the Customer can request a refund. (Please see section of refunds).
The Company accepts no responsibility for refusal or reversal of payments, which shall be a matter between each one of the Customers and their Credit/debit Card issuer.
After the Customers’ Credit/debit Card has been successfully charged with the indicated amount, they will be able to see the above mentioned charge in their Bank Statement under the description with the Company’s name.

  1. Provision/collection of information

The Customers acknowledge that the Credit/debit Card information supplied by them in relation to the use of the services provided by the website is processed through a secure third party application/website/other secure means of Credit/debit Card processing. The only information supplied to the Payment System via the third party website is:

The first 4 and last 4 digits of the Credit/debit card (for validation purposes).
By using the services offered by the website the Customers agree: To provide information through electronic means, i.e. they agree to provide any relevant information, in the format and/or to the standards described for each transaction.
That the information supplied by them will be retained in electronic form to receive back information through electronic means.

The Customers hereby authorize the Company as the rightful owner of the website, which is above mentioned, to collect information related to their transactions. Any such information collected shall be treated securely.

  1. Refunds

Requests/demands/applications for a refund claim and/or chargeback claim and/or any kind of dispute, must be submitted by sending an email to flavours@carobmill-restaurants.com or by calling 25820430, within two (2) weeks from when the transaction and/or event that they are submitting a refund claim and/or chargeback claim and/or any kind of dispute, occurred. The support officer will ask them to provide all the payment related information.

The period of time for the Company to settle a refund claim and/or chargeback claim and/or any kind of dispute is within one (1) month from the time that the Company was made aware of the refund claim and/or chargeback claim and/or any kind of dispute, from the above mentioned contact details.

If a refund claim and/or chargeback claim and/or any kind of dispute is submitted/presented to the Company past the two (2) weeks period from the moment the transaction and/or event occurred, then the Company as the owner of the website, has the right to deny and/or reject the refund claim and/or chargeback claim and/or any kind of dispute, and the Company has absolutely no liability and/or responsibility whatsoever.

If the Customers’ request for a refund and/or chargeback claim and/or dispute of any kind, will be granted and/or approved by our Credit/debit Card processing company, the certain amount will be transferred to the Customers’ nominated bank account. The amount of time needed for the amount to be transferred in the Customers’ account is within three (3) weeks, from the time that the authorization was granted and/or approved by our Credit/debit Card processing company. In situations where more period of time is needed, in order to examine the refund claim and/or chargeback claim and/or any kind of dispute, the Company will not be held reliable for the delay, in any case if a third-party company and/or organization and/or person is delaying the procedure of the refund claim and/or chargeback claim and/or any kind of dispute.

After the certain amount was transferred in the Customers’ bank account, the request for a refund and/or chargeback claim and/or dispute of any kind, is considered finalized and closed.

  1. Delivery Policy

The Customers will be informed of the pick up time of their order. 

  1. Hyperlinks

For the Customers’ convenience, the Company may include in the website hyperlinks to websites on the Internet that are owned or operated by third parties. Such linked websites are not under the control of the Company and the Company cannot accept responsibility for the contents of the website or the consequences of accessing any linked website or any link contained in a linked website. Furthermore, the hyperlinks provided in the website shall not be considered or construed as an endorsement or verification of such linked websites or the contents therein by the Company. The Customers agree that their access to and/or use of such linked websites is entirely at their own risk and subject to the Terms and Conditions and/or use contained therein.

 Prize Promotions/ Offers/ Vouchers

If the Clients enter any prize promotions and/or offers and/or vouchers redemption scheme featured on the website, they will also have to agree to the particular terms and conditions. The Company reserves the right to cancel/alter any promotions and/or offers at any time.


The Customers hereby agree to indemnify and keep the Company harmless from all damages, losses, expenses and costs (including legal costs) suffered or incurred by the Company in connection with or arising from (1) their access and/or use of the website, or (2) any other party’s access and/or use of the website using their user id and/or login password, or (3) their breach of any of these Terms and Conditions, or (4) any other party’s breach of any of these Terms and Conditions where such party was able to access and/or use the website by using their user id and/or login password.


The Customers acknowledge that their use of the website may, at any time, be adversely affected by problems with the internet and the telecommunications network, including, without limitation, interference to the network coverage, undeliverable messages or delay in transmission due to any reason such as excessive network traffic, service interruption or incorrect data transmission. The Company may contract with one or more third parties to provide, maintain and host the products or services on the website. Therefore, any information the Customers submit or any content which they transmit may be placed and stored on a secured computer server maintained by a third party. The Customers acknowledge that such information or content could pass through and may be stored in servers outside the Company’s control. The Customers agree that the Company has no liability or responsibility for any such pass through or storage of the same. The Customers consent to the collection, storage, communication and processing of any of their information by any means necessary for the Company to maintain appropriate transaction and account records and to the release and transmission to and the retention by the relevant third party service providers and hosts of the Customers information to enable the Customers’ use of the website. The Customers acknowledge that all transmissions to and from the website cannot be guaranteed to be completely secure and/or error-free and the same could arrive with a delay, be intercepted, corrupted, lost, destroyed, or incomplete, or contain viruses and may not be received by the intended recipient. Consequently, the Customers understand that they should not post transmit any private or confidential Content information, unless they want it to be available publicly. They are aware that the Content/Data transmitted by the Customers may be subsequently forwarded to a third party by the recipient. They further understand that as the Company cannot control or prevent the transmission of the customer’s private or confidential Content/Data by a third party, the Company cannot be responsible or held liable for the same. Accordingly, the Company does not warrant the privacy and/or security of any transmissions to and from the website.

 Third Party Services

The Company cannot be responsible for any services through which the Customers access from the website or for any loss the Customers may suffer as a result of them using such a service. They must comply with all the Terms and Conditions of such a service and pay all the charges connected with it.

 Third Party Rights

A person who is not a party to any agreement governed by these Conditions has no right under the Contracts (Rights of Third Parties) to enforce any terms herein. 


Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

Waiver of any right becomes effective only if made in writing and it is signed by the Company and the Client

This agreement contains all the understandings between the Company and each one of the Clients and supersedes any prior understandings, written or verbal, regarding the online ordering application and represents the entire agreement between the Company and the Clients.

 Governing Law and Jurisdiction

Nothing herein shall be construed as a representation by the Company that the information and materials contained in or accessed through or used by the website are appropriate or available for use in geographic areas or jurisdictions other than in the Republic of Cyprus. By accessing and/or using the website, the Customers agree that such access and/or use, as well as these Terms and Conditions shall be governed by, and construed in accordance with the Laws of the Republic of Cyprus and the Customers agree to submit to the non-exclusive jurisdiction Courts of the Republic of Cyprus.