FREQUENTLY
ASKED QUESTIONS

How do I download the Carobmill Flavours Club App? 
  1. Go to App Store or Google Play
  2. Search for Carobmill Flavours Club
  3. Download the app free of charge
  4. Sign up
How do I login to the Carobmill Flavours Club App?
– If you already have an account
  • Select “Sign In”
  • Enter your email address
  • For authentication, you will receive an email with an OTP 
  • Enter the OTP on the mobile app
– If you don’t have an account
  • Select “Register” 
  • Enter your First and Last name, and your email and 
  • For confirmation, you will receive an email with an OTP
  • Enter the OTP on the mobile app
Who can register to Flavours Club?

To participate in the Flavours Club you must be at least 18 years old.

How does the Flavours Club program work?

With every transaction at any of Carob Mill Restaurants, you can receive 5% cashback on the total amount indicated on your purchase receipt. The reward amount will be entered into your digital wallet the day after your visit. You can instantly redeem your award amounts by providing the requested OTP to your waiter.

Does Flavours Club provide other benefits except 5% cashback?

Yes, Flavours Club provides extra cashback (5%) the day of your birthday. You are also awarded 5€ cashback when you sign up and every time you refer a friend to the app.

How do I refer a friend?
  • Click on the button “Refer a Friend” found in the Home page of the app
  • Share the referral code with your friend or add your friend’s email address and click submit
Will my 5% cashback or any other benefit ever expire?
  • 5% cashback expires 12 months after the date of each collection
  • 5% extra cashback (birthday award) expires 6 12 months after the date of collection
  • 5€ cashback from sign up and/or referring a friend expires 6 months after the date of each collection
Where can I see my balance?

Υour balance is visible in the Home page.

How do I use the mobile app to earn cashback?
  • Click on the button “Add Points” found in the Home page of the app
  • Enter the code you will find at the bottom of your receipt and click submit
How do I redeem my cashback?
  • Inform your waiter before asking for the bill
  • Click on the button “Spend Points” found in the Home page of the app
  • Click on the button “Request OTP” and enter the amount you wish to spend
  • Provide the OTP to your waiter
How do I edit my Personal Details?
  • Click on the menu button on the top left corner of the screen.
  • Select “Profile”
  • Click on the button with the pen to edit your personal information

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